Understanding Charges on Your Hay House Account
It's important to know why and when your Hay House account is charged. Charges may come from active subscriptions, payment plans, or annual renewals. This article helps you identify the source of charges and guides you on reporting unrecognized transactions promptly and smoothly.
Review Active Subscriptions and Payment Plans
Start by logging into your Hay House account and reviewing your current subscriptions and payment plans. Charges often stem from monthly memberships, course access fees, or annual renewals. Confirm if any recent renewal or installment matches the charge date and amount.
Check Your Purchase History
If the charge isn't linked to a subscription, examine your order history for recent book, course, or audio app purchases. Sometimes delayed charges or pre-orders may cause confusion. Identify if the charge corresponds to any of these transactions.
Report Unrecognized Charges
If you spot a charge that you don’t recognize, contact Hay House Customer Support immediately. Provide details like the charge amount, date, and any related order or subscription info. Our team will investigate and assist you with clarification or a refund if applicable.
Free Accounts and Billing
Customers with free Hay House accounts and no payment information on file will never be billed. If you’ve not provided payment info, any charge is likely unrelated to your account. Always ensure your payment details are accurate and securely stored in your profile settings.
Conclusion: Stay Informed and Reach Out
Regularly monitoring your subscriptions and purchases helps you understand charges on your account. For any unrecognized charges, timely communication with Hay House support ensures swift resolution. We're dedicated to providing transparency and peace of mind for your mindful growth journey.