If your shopping cart keeps looping back, spinning, or won’t let you complete your purchase, don’t worry—this is a common issue, and there are a few easy ways to fix it.
Step-by-step troubleshooting guide:
1. Clear your browser’s cache and cookies
Old or corrupted data may prevent the checkout page from loading correctly.
How to clear cache:
Chrome: Settings > Privacy and Security > Clear browsing data
Safari: Preferences > Privacy > Manage Website Data
Firefox: Options > Privacy & Security > Cookies and Site Data > Clear Data
Once cleared, refresh the page and try again.
2. Try a different browser or device
Some browser settings or cookies may interfere with checkout.
If you're using Chrome, try Firefox, Safari, or Edge instead.
Or switch to a different device (like your phone or tablet) and try again.
A fresh browser often fixes the issue quickly!
3. Disable browser extensions (especially ad blockers)
Extensions can block certain site features, including your cart.
Temporarily disable any ad blockers or privacy tools.
Refresh the page and try checking out again.
You can re-enable your extensions once your purchase is complete.
4. Check your internet connection
A weak or glitchy connection can interrupt checkout.
Ensure you're on a strong Wi-Fi network.
Try restarting your router or switching to another network if needed.
5. Log out and log back in
Your account session may have expired.
Log out of your Hay House account.
Log back in and try adding the item to your cart again.
Still need help?
We’re here for you! Reach out anytime by selecting Submit a Request at the top of this page.
When contacting us, it’s helpful if you can provide:
Your device type (e.g., iPhone, Windows laptop)
Your browser (e.g., Chrome, Safari)
A description or screenshot of the issue