I Can't Complete My Order, How Do I Check Out?

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If you can't place an order, we’re here to help you through any hiccups at checkout! Here are some common checkout issues and how to fix them:

 

1. Shipping address outside of the U.S. or Canada

  • HayHouse.com only ships physical items within the U.S. and Canada.

  • If your shipping address is in the UK or Australia, you’ll be redirected to:

2. Payment Method Not Accepted

Make sure you're using a supported payment method. We currently accept:

  • Major credit cards (Visa, MasterCard, American Express)

  • PayPal

  • Other region-specific payment options (availability may vary)

Note: Prepaid cards or some international cards may not always be accepted.

Fix: Try using a different payment method if your current one isn’t going through.

 

3. Billing Address Mismatch

If the billing address you enter doesn’t match what your bank has on file, the payment might be declined.

Fix: Double-check that your billing information is up to date and matches your bank records exactly.

 

4. Currency or Region-Specific Issues

Some products might not be available in your country, or your bank may not support the currency displayed.

Fix: Ensure you're shopping in the correct regional store and be aware that international banks may have additional restrictions.

 

5. Session Timeout

If you’ve been inactive for a while, your session may expire, leading to a cleared cart or failed checkout.

Fix: Refresh the page or restart the checkout process to get a fresh session.

 

6. Duplicate Charge Concerns

When a payment seems to fail, it’s common to try again—but the original attempt might still be processing.

Fix: Wait a few minutes and check your bank account before retrying to avoid duplicate charges.

 

7. Technical Glitches or Site Maintenance

Occasionally, our website may experience temporary issues or undergo maintenance.

Fix: Try these quick troubleshooting steps:

  • Clear your browser’s cache, cookies, and history

    • Chrome: Settings > Privacy > Clear browsing data

    • Safari: Preferences > Privacy > Manage Website Data

    • Firefox: Settings > Privacy & Security > Clear Data

  • Try a different browser (Chrome, Firefox, Safari, Edge)

  • Switch to another device (laptop, phone, or tablet)

  • Restart your internet router if your connection is unstable

  • Log out and log back into your account before checking out again

 

8. Promo Code Not Working

Promo codes may have limitations such as:

  • Case sensitivity

  • Expiration dates

  • Product-specific usage

Fix: Double-check the promo code's spelling and the promotion's terms.

 

9. Shipping Address Issues (for Physical Products)

If you're ordering a physical product, a misformatted shipping address can cause issues.

Fix: Ensure all fields are complete, including apartment/unit numbers and accurate postal/ZIP codes.

 

Still need help?

We’re here for you! Reach out anytime by selecting Submit a Request at the top of this page.

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