If you can't place an order, we’re here to help you through any hiccups at checkout! Here are some common checkout issues and how to fix them:
1. Shipping address outside of the U.S. or Canada
HayHouse.com only ships physical items within the U.S. and Canada.
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If your shipping address is in the UK or Australia, you’ll be redirected to:
HayHouse.co.uk for UK/Europe
HayHouse.com.au for Australia
2. Payment Method Not Accepted
Make sure you're using a supported payment method. We currently accept:
Major credit cards (Visa, MasterCard, American Express)
PayPal
Other region-specific payment options (availability may vary)
Note: Prepaid cards or some international cards may not always be accepted.
Fix: Try using a different payment method if your current one isn’t going through.
3. Billing Address Mismatch
If the billing address you enter doesn’t match what your bank has on file, the payment might be declined.
Fix: Double-check that your billing information is up to date and matches your bank records exactly.
4. Currency or Region-Specific Issues
Some products might not be available in your country, or your bank may not support the currency displayed.
Fix: Ensure you're shopping in the correct regional store and be aware that international banks may have additional restrictions.
5. Session Timeout
If you’ve been inactive for a while, your session may expire, leading to a cleared cart or failed checkout.
Fix: Refresh the page or restart the checkout process to get a fresh session.
6. Duplicate Charge Concerns
When a payment seems to fail, it’s common to try again—but the original attempt might still be processing.
Fix: Wait a few minutes and check your bank account before retrying to avoid duplicate charges.
7. Technical Glitches or Site Maintenance
Occasionally, our website may experience temporary issues or undergo maintenance.
Fix: Try these quick troubleshooting steps:
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Clear your browser’s cache, cookies, and history
Chrome: Settings > Privacy > Clear browsing data
Safari: Preferences > Privacy > Manage Website Data
Firefox: Settings > Privacy & Security > Clear Data
Try a different browser (Chrome, Firefox, Safari, Edge)
Switch to another device (laptop, phone, or tablet)
Restart your internet router if your connection is unstable
Log out and log back into your account before checking out again
8. Promo Code Not Working
Promo codes may have limitations such as:
Case sensitivity
Expiration dates
Product-specific usage
Fix: Double-check the promo code's spelling and the promotion's terms.
9. Shipping Address Issues (for Physical Products)
If you're ordering a physical product, a misformatted shipping address can cause issues.
Fix: Ensure all fields are complete, including apartment/unit numbers and accurate postal/ZIP codes.
Still need help?
We’re here for you! Reach out anytime by selecting Submit a Request at the top of this page.