My item(s) are Missing from My Order, What Should I Do?

Thank you for your order! If something didn’t arrive with the rest of your package, we’re here to help track it down.

Sometimes items ship separately or get delayed along the way. And occasionally, something slips through the cracks. If that’s happened, we’ll make it right.

Here’s what to do:

1. Check your packing slip or shipping confirmation
   – Sometimes items ship separately, especially if they’re on backorder or coming from a different warehouse.

2. Still missing? Submit a request at the link below and include the following information, and we will replace it for you right away:

• Your order number

• The name or description of the missing item(s).

  Submit a request here: https://hayhouse.zendesk.com/hc/en-us/requests/new?ticket_form_id=160438 

  If it was accidentally left out, we’ll send it your way as soon as possible. If it’s no longer available, we’ll issue a refund and let you know.

  We appreciate your patience—and we’re committed to making sure you receive every single thing you ordered.