My Order Arrive Damaged, What Now?

First things first—we’re so sorry your order didn’t arrive in perfect condition. That’s definitely not the experience we want for you.

We put a lot of care into everything we create, so when something gets damaged in transit, it’s frustrating—for you and for us. But don’t worry. We’ll make it right.

Here’s what to do:

1. Take a photo of:

   • the damaged item, and

   • the packaging it arrived in (if available).

2. Submit a request that includes:

   • The product title/description (e.g., “Light Is the New Black book” or “The Rose Oracle”)

   • A brief description of the issue

   • Your photo(s) showing the damage

   • Let us know if you'd prefer a replacement or a refund
     (If you’d like a replacement, include your current shipping address)

That’s it. Our team will review and get back to you as quickly as possible.