Browser & Software Updates

If you are experiencing video or site issues on our website using a mobile device, please try the following:

Use a different browser:

Most video and site errors are solved by simply switching to another browser. We recommend that you use Google Chrome when visiting our site.

You can click the images below for the mobile device you have to download the correct version of Chrome if you do not already have it installed on your device:

   

    

Clear cache/cookies

Please see the following Help Center article to clear your browser's cache/cookies to clean up any errors saved in your browser's memory: Clearing Your Browser 

Check for system updates:

We advise you to update your device to the newest software available if you are still encountering issues.

For Android Devices:

Step 1: Open your Settings app and scroll down until you find 'About' or 'About Phone'
Step 2: Tap on System Updates

Step 3: Select Check for Update

If there is an update available, your device might restart to apply the update.

For Apple Devices:

Step 1: Open your Settings app

Step 2: Then General

Step 3: Followed by Software Update

Step 4: Update if the option is available

If there is an update available, your device might restart to apply the update.