Clearing Your Browser

Below are some instructions to help you clear your web browser's Cookies/Cache to clean out any errors that are saved in the browser memory.

Google Chrome

Step 1: At the top-right of the page, click the Chrome menu icon , then click History.

Step 2: Click History again at the top of the drop-down.

Step 3: Click the Clear browsing data button, then select the amount of time to 'The End of Time' from the drop-down field.

Step 4: Select the Cached images and files check boxes, then click the Clear browsing data button.

Safari

Step 1: At the top of the page, click the Safari > Preferences > Advanced. Select the Show Develop menu in menu bar check box (if not already selected).

Step 2: From the browser menu, click Develop > Empty Caches.

Firefox

Step 1: At the top right of the page, click the Tools menu icon , then select History from the list.

Step 2: Click Clear Recent History.

Step 3:From the Time range to clear drop down menu, select Everything.

Step 4: Click the arrow symbol next to Details to open a list of options.

Step 5: Un-check the boxes for Browsing & Download History, Cookies, and Active Log-ins.

Step 6: Ensure that the box for Cache is checked.

Mobile Safari

Step 1: At the home screen, tap Settings.

Step 2: Tap Safari.

Step 3: Tap the button for Clear Cache.

Step 4: Tap Clear Cache again to confirm.

Chrome for Android

Step 1: Touch Chrome menu > Settings.

Step 2: Touch (Advanced) Privacy.

Step 3: Touch Clear browsing data.