*Please note, our sites and online platforms are best compatible with Google Chrome and Mozilla Firefox. We highly recommend to use these if you are experiencing issues on our site.
If an audio or other media isn’t working, please try the steps below to fix it:
Clear Your Cache And Cookies
Step 1: At the top right, click Moreand then More tools and then Clear browsing data.
Step 2: In the box that appears, at the top, choose a time such as the past hour or the past day. To delete everything, select the beginning of time.
Step 3: Select Cached images and files and Cookies and other site data. Deselect any other types of information that you don't want to remove.
Step 4: Click Clear browsing data.
Check Your Extensions
Some audio issues are caused by Chrome extensions, plug-ins
Step 1: On your computer, open Chrome.
Step 2: At the top right, click MoreNew Incognito Window
Step 3: In the Incognito window, return to the site to try again
- If The Audio Doesn't Work:
- Step 1: On your computer, open Chrome.
- Step 2: At the top right, click More
Settings.
- Step 3: Under the section 'Reset', click Reset.
- Step 4: Confirm by clicking Reset.
- Step 5: Go back to the site with the audio. At the top left, click Reload
.
- If The Audio Works:
- Step 1: Close the Incognito window, and go back to a normal Chrome window.
- Step 2: Click More
- Step 3: Turn off all of your extensions.
- Step 4: Go to the site with the audio. At the top left, click Reload
- If the audio works with your extensions turned off you will need to test each extension individually to identify the extension that is causing the problem
Update Chrome
Sometimes these issues are fixed simply by updating to the latest version of Chrome.
Step 1: On your computer, open Chrome.
Step 2: At the top right, click More
Step 3: Click Update Google Chrome. If you don't see this button, you're on the latest version.
Step 4: Click Relaunch.
Step 5: Go back to the site with the audio. At the top left, click Reload