If the free shipping promotion is not applying to your shopping cart, please make sure you have verified the following:
- You are logged into your Hay House account (you can checkout as a guest for physical items only, if needed).
- Your order subtotal has reached the minimum price requirement of $40 USD.
- You are shipping to a US/Canada/UK/Australia address. Please note- you will have to confirm that the website you are shopping on is participating in the current sale.
If all conditions are met and you are still having trouble, we recommend to try utilizing a different browser or clearing your cache/cookies and trying again. It's possible that our website is encountering a technical issue so please contact Customer Care and we will be happy to report the issue to be resolved and help you place your order!