We understand how essential the guidebook is to the card deck experience. The guidebook carries the soul of the deck, offering context and support.
If You Didn’t Receive a Physical Guidebook...
All authentic oracle decks published by Hay House include a printed guidebook. If you’ve purchased a deck and no guidebook was included—or you received a QR code instead—it’s likely that the deck is not genuine.
Unfortunately, counterfeit decks have become more common, especially on third-party platforms like Amazon, eBay, and other non-authorized sellers. These counterfeit decks may have lower quality cards, altered artwork, and often omit the guidebook entirely—replacing it with a digital download or QR code.
What To Do if You Have a Counterfeit Deck
We recommend the following steps:
Return the deck to the place of purchase and request a refund.
Report the listing if possible, especially if it was bought on a third-party platform.
Purchase from a trusted source, such as:
Other official retailers linked through those sites.
By purchasing an authentic deck, not only will you receive the complete experience (including the guidebook), but you’ll also be supporting the creators, artists, and publishers involved.
Still Have Questions?
If you're unsure about your deck's authenticity or would like help identifying whether your purchase was legitimate, feel free to submit a request to our customer support team. Include:
A photo of your deck and packaging
Where you purchased it
Your order number, if available
We’ll guide you from there.
Thank you for being a guardian of honoring the integrity of this work. Every purchase of an authentic deck helps protect the transmission and supports future creations from Hay House.