If you're having trouble with your membership or subscription, don’t worry—we’re here to help! Below are the most common issues and how to resolve them quickly.
1. I can't log into my account.
What to check:
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Make sure you're using the correct email address.
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Try resetting your password.
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Still locked out? Clear your browser’s cache or try using a different browser.
2. I was charged, but I don’t see an active subscription.
Steps to take:
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Check if you have multiple accounts (e.g., signed up with a different email or Apple/Google login).
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Review your email confirmation to confirm which email address the subscription is tied to.
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Search your inbox for keywords like "Welcome," "Subscription," or the company name.
3. I want to cancel my membership.
We’re sorry to see you go—but we make cancellation easy:
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Log in to your account.
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Go to My Account > Subscriptions.
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Click Manage and choose Cancel Subscription.
Note: You’ll still have access to your benefits until the end of your billing cycle.
4. My payment failed.
What to do:
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Update your payment method under My Dashboard > Memberships & Subscriptions tab.
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Check that your card is valid and has sufficient funds.
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If your bank flagged the charge, you may need to approve it.
Tip: Try using a different card or payment method if the issue persists.
5. I didn’t receive membership benefits/content.
Troubleshooting:
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Double-check you’re logged in to the correct account.
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Review your spam/junk folder for any missed emails.
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If it’s content-related (e.g., a course or download), ensure your purchase went through and isn’t pending.
Still Need Assistance?
We’re happy to help! Submit a Request include:
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The email used for your account
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A screenshot or description of the issue
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Any recent order or subscription ID (if applicable)
We’re committed to resolving your issue quickly and kindly.