What is the refund policy for books, card decks, calendars, journals and planners?
Physical products (such as books, card decks, calendars, and journals) purchased from Hay House can be returned within 90 days of the purchase date for a full product refund or exchange.
To initiate a return or exchange,
1. Select the Submit Request button on the top right of this page.
2. Select Order(s) as the reason for your request
3. In the description include your original order number, product title, and the reason for your return or exchange.
Once your request is received, we will provide detailed return instructions.
What is the refund policy for in person and virtual event tickets or passes?
Event tickets purchased through Hay House are non-refundable.
What is the refund policy for Hay House Online courses?
Courses purchased from Hay House or HayHouseU.com have a 60 day money back guarantee (unless otherwise stated), no refunds will be offered after 60 days. Contact Customer Care by clicking Submit Request at the top of this page. Include your original order number, full name, description of product and reason for return. Once processed you’ll receive confirmation of the refund.
What is the refund policy for Audios and online Videos?
Audios and Video streams purchased from Hay House have a 30 day money back guarantee (unless otherwise stated), no refunds will be offered after 30 days. Contact Customer Care by clicking Submit Request at the top of this page, include your original order number, full name, description of product and reason for return. Once processed you’ll receive confirmation of the refund.
What is the refund policy for Memberships?
Memberships purchased from Hay House have a 30 day money back guarantee (unless otherwise stated), no refunds will be offered after 30 days. Contact Customer Care by clicking Submit Request at the top of this page, then Hay House Help Desk, and choose your type of membership for the Reason for your request field with your original order number, full name, description of product and reason for return. Once processed you’ll receive confirmation of the refund.
The audio app purchased through Hay House are non-refundable. You may cancel your subscription at any time and the cancellation will be effective at the end of the current Billing Period. This means that you will have continued access to your membership benefits for the remainder of that period, but you will not receive a refund. View full terms here: https://www.hayhouse.com/membership_terms
Heal Your Life+ purchased through Hay House are non-refundable. You may cancel your subscription at any time and the cancellation will be effective at the end of the current Billing Period. This means that you will have continued access to your membership benefits for the remainder of that period, but you will not receive a refund. View full terms here: https://www.hayhouse.com/membership_terms