How often will I receive the card deck club box?
Quarterly (September, December, March, June).
When will my subscription renew and my card be charged?
Every 3 months from that date you subscribe. You can review your subscription date by logging in to your hayhouse.com account and selecting the Membership & Subscription tab. Billing dates are: February 15, May 15, August 15, November 15
Will I get notified before my card is billed?
Yes, you'll receive a automated renewal notice 3 days prior to billing.
How do I cancel my subscription box?
For steps on how to do this in your account please visit the following article:
How to Cancel Your Subscription to the Card Deck Club
Can I skip a box and keep my subscription?
No, we currently don't have the option for skipping a box. You can cancel and re-subscribe with the next open enrollment.
Can I pause my subscription?
No, we currently don't have the option for pausing a subscription.
Can I send a box as a gift?
No, we currently don't have the option for sending a box as a gift.
How do I update my credit card payment information?
For steps on how to do this in your account please visit the following article:
How to Update Your Credit Card for the Card Deck Club
How do I change my shipping address?
For steps on how to do this in your account please visit the following article:
How to Update Your Shipping Address for the Card Deck Club
Can I return or exchange part or the full card deck box?
These boxes are non-refundable and non-exchangeable. We will happily replace damaged, defective, or incorrect items within 30 days of delivery. If you have any questions about the Card Deck Club shipment click the "Submit a request" at the top of this page to reach out to our Customer Care team.
Is there a shipping cost for my box?
$7 shipping is included in the total box price.
Can I subscribe from outside of the US?
We're offering the Card Deck Club box in Canada and US currently. We hope with the future success we'll add to other territories.
Will the price of my card deck club box change?
No, your subscribed price will remain the same throughout your subscription. If you cancel or payment fails the price could be subject to adjust to current promotion price.
Can I buy a card deck club box without subscribing?
Not at this time.
How will my box ship?
Your box will ship via the United States Postal Service.