1. What time does the Hay House HEAL Summit start?
The Hay House HEAL Summit begins on October 23, 2019, at 12AM PT. We will release 21 lessons in seven series from Oct 23 – 29 on the following dates: 23, 24, 25, 26, 27, 28, and 29. Each Series will expire 24hrs later at 3:59 PM PT the next day. The last day to listen for free is October 30, 2019 until 11:59 PM PT.
Use the Time Zone Converter to determine when each series starts in your local time.
2. How do I allow cookies so I only have to sign up once?
Our website uses a special cookie system that identifies you as an individual user of our website. The cookie allows you to access all of the content so you don’t have to register again. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.
3. I can’t find my confirmation email?
Be sure to add email@example.com to your safe sender list in your Contacts.
4. Why didn’t the webpage load properly?
If the web page does not load properly, please try again in a few minutes. For optimum performance on a mobile device please view the website while you have access to Wi-Fi.
5. Why doesn’t the audio work on my device?
Prior to the start of the Hay House HEAL Summit we recommend you test your equipment by clicking on the player bar below. If you cannot hear the sound clip, please check your device audio settings.
Play / pause
Hay House World Summit
6. Is the Hay House HEAL Summit available in languages besides English?
The 2019 Hay House HEAL Summit audios and videos are available in English only.
7. After purchasing the digital package to own the Heal Summit, how do I access my audio downloads?
The Hay House HEAL Summit digital downloads will be available in your Hay House My Account area under Audio Downloads. You can access them by:
Clicking on the Order Receipt page
Clicking through the e-mail sent to your Customer Account e-mail address
Logging into your Hay House Customer Account on www.hayhouse.com and navigating to Audio Downloads.
Alternateively, you can go directly to your audio download section by following these instructions:
Go to My Hay House Account and sign in using your hayhouse.com email and password
Click on Audio Downloads under Your Digital Library.
Alternateively, you can click on Audio Downloads on the left side of the page under "Your Dashboard".
Click Access Now on lesson you would like to download.
8. After purchasing the digital package to own the Heal Summit, how do I access my online video lessons?
To access your online video lessons:
1) Go to Your Digital Library
2) Select "Online Videos" on the left side of the menu.
3) Click "Watch Now" to the right of the video that you'd like to watch.
9. How do I download my Audio Downloads?
To download your audio content:
1) Go to Your Digital Library
2) Select "Audio Downloads" on the left side of the menu.
3) Select "Download" next to the lesson you want to download.
4) Then, right click on the audio player to "save audio as".
5) Your file will show up in a file window to save the .mp3 file to your computer.
10. Will your videos have Closed Captioning?
During the Summit we have an option to play the videos with closed captions. To view the captions, click on the "CC" button on the video player. If you purchase either a USB or digital package, closed captions are not available, however, transcripts of the daily videos are included.
11. I purchased the USB Package, how can I use that?
The USB stick is a "plug and play" device enabling you to watch and listen to the content via any USB port. The USB can be used on PC, Mac, or laptop. Some newer cars have a USB port for you to listen to the audio on the go. You can also "cast" the videos to your Smart TV. The transcripts for all the lessons are also included in the USB in PDF format and can be printed. If you would like to turn on closed captions to watch the videos, please stream them from the videos in your Hay House account, they are not embedded in the videos on the USB stick.
12. Can I purchase the HEAL Summit packages in a foreign currency?
The HEAL Summit is available for purchase in the following currencies U.S. Dollar, British Pound Sterling, and Australian Dollar. Please note that Hay House does not control and is not responsible for fees charged by local banks and/or currency conversion fees.
13. I purchased a USB Package, When Will I Receive it?
If you purchased a USB Package, the USB will be shipping starting October 7, 2019. You will receive an email notification when the product has shipped. Part of the package includes a digital package which you can access through your Hay House Account immediately after your purchase.
14. Australia Purchases (GST)
The Federal Parliament has passed a law that will extend goods and services tax (GST) to low-value imports of physical goods imported by consumers starting 1 July 2018. To comply with this regulation, all purchases with a billing or shipping address in Australia will be automatically directed to complete their purchase in their local currency at https://www.hayhouse.com.au. For more information about GST changes, please visit https://www.ato.gov.au/General/New-legislation/In-detail/Indirect-taxes/GST/GST-on-low-value-imported-goods/