If I delete an app from my device, will I be charged again to reinstall?
Purchased apps will not charge for re-installation: You can go to download the app from your app store and in the app you select refresh purchases. For any reason you are prompted to purchase please contact us.
My app keeps crashing when I try to use it. What should I do?
Clear the app cache reserve space in Settings "clear data"
Uninstall and Reinstall App
My Hay House Radio App stops running when I lock my screen.
, please make sure that your battery optimization (to save your battery power) is turned off. If turned on, it will stop the app from running.
Here are the steps to turn off the battery optimization:
Step 1. Go to settings menu.
Step 2. Tap the battery tab
Step 3. Tap the three dot menu icon in the top right, and select battery saver.
Step 4. Turn the mode on manually by tapping the slider in the top right.
Step 5. Turn the battery saver mode on automatically at 5 or 15 percent.
On Apple: Here are the steps to turn off the battery optimization:
Step 1. Go to your settings app.
Step 2. Tap the "low power mode" button to turn it off.
How can I tell if my device is compatible with the app I want to download?
If you can purchase the app in your device App store Apple iOS App store or Google Play Store, then it would be compatible.
How can I delete an app?
On Apple: Press and hold the app icon down until it starts to wiggle and shows the X on the icon
On Android: You can drag and drop from menu, dashboard or launch menu to the recycle bin. Or you can go into Settings >>Apps >> Locate App and select Uninstall
If I delete an app from my device, will I lose all my in-app purchases?
Yes, unfortunately all in-app purchases are not delivered into your account and are only accessible with the app.
The app I want isn’t available in my country.
Unfortunately, due to sanctions or copyright laws this app will not work on your device on blocked countries.
I want to tell the developer how much I love the app! How can I reach them?
Send your feedback to E-mail address: Orders@hayhouse.com